Privacy
Privacy policy
This is a translation. If the English and Dutch versions differ, the Dutch version applies.
Fidel Agency values your privacy. In this policy we explain clearly which personal data we process, why, how long we keep it and which rights you have. We process no more data than necessary and we never sell your data.
1. Who we are
Fidel Agency is responsible for the processing of personal data as described in this policy (the controller within the meaning of the GDPR).
- Name: Fidel Agency
- Place of business: Katwoude
- Chamber of Commerce (KvK) number: 42179655
- Email: info@fidelagency.nl
2. Which data we process
Depending on how you get in touch with us, we may process the following data:
- Contact details that you provide yourself, such as your name, email address, telephone number and company name, when you email us, fill in the contact form or book a call.
- Content of your message: what you send us about your project or question.
- Technical data that your browser sends automatically, such as your IP address and device and browser type, for the operation and security of the website.
3. What for and on which legal basis
We only process your data for clear purposes, with a legal basis:
- Contact and quotes: to answer your question and make you an offer. Legal basis: performance of (pre-)contractual arrangements and legitimate interest.
- Performance of our services: to deliver the agreed work. Legal basis: performance of the contract.
- Operation and security of the site: to keep the website running safely and reliably. Legal basis: legitimate interest.
- Legal obligations: such as keeping invoices. Legal basis: legal obligation.
4. Cookies
This website only uses functional storage that is needed to make the site work: your browser remembers that you have seen the cookie notice. We place no tracking or advertising cookies and use no analytics cookies that follow you. If you book a call, the Cal.com scheduler opens; it may place its own functional cookies. No consent is required for functional cookies; we do show a notice so that you know what is happening.
5. Who we share data with
We do not share your data with third parties for commercial purposes. We do use carefully selected suppliers (processors) to run our services, under a data processing agreement:
- Hosting (Vercel): for serving the website.
- Formspree: forwards the message from the contact form to us as an email. Formspree is an American company; your message may therefore be processed in the United States.
- Supabase: stores a copy of your enquiry from the contact form, so that we can follow it up.
- Cal.com: when you book a call through our scheduler.
- Email provider: for our correspondence with you.
6. How long we keep data
We keep your data no longer than necessary for the purposes above. Contact details from an enquiry that does not lead to working together are deleted within 12 months at the latest. Data we are legally required to keep (such as invoices) is kept for the statutory period of 7 years.
7. How we protect your data
We take appropriate technical and organisational measures to protect your data against loss and unlawful use, including encrypted connections (HTTPS) and access on a need-to-know basis.
8. Your rights
Under the GDPR you have the right to:
- access your data;
- have incorrect data corrected;
- have your data erased;
- restrict the processing or object to it;
- transfer your data (data portability).
Would you like to exercise one of these rights? Email info@fidelagency.nl. We respond within 30 days. If you disagree with how we handle your data, you can lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).
9. Changes
We may amend this privacy policy when our services or the law require it. The current version is always on this page.
10. Contact
Questions about this policy or about your data? Email info@fidelagency.nl.
Last updated: 2 October 2026.